Purpose: Coordinate and offer support to sales team to manage sales process by order processing & expediting, sales conversion, documentation, coordination, delivery, customer handling, payment collection and reporting.
Sales Conversion Process: Participate in various sales activities, Receive requirement from sales executive, Search stock availability and location through part no; Coordinate with Local Purchase or Import team for the required items, Obtain the pricing and specification details from respective department, Verify quoted product / items as per customer requirements. Analyze the pricing to obtain maximum profitability margin. Prepare the Quotation and send to the customers. Check for accuracy and approvals.
Documentation, Process Compliance and Improvement: Once PO is received, Coordinate with Warehouse & Logistic department / Import / Management / Finance for PO processing and obtain approval with accuracy; Check and validate documents for PO, revalidation of quotation, Obtain approval from up line manager, (IT and finance wherever required); Identify the challenges, resolve and improve the process. Inform supervisor for the corrective action of major issues. Escalate issues when needed in order to comply with ESMA processes and ISO guidelines.
Coordination & Customer Handling: Coordinate, deal and interact with customer or other parties to complete the documentation and other sales support formalities on timely basis to expedite the process in order to retain and increase customer satisfaction.
MIS Reporting – Internal & External :Prepare Various Sales reports such as (Daily Sales, Monthly sales, confirmed and expected orders, lost sales analysis reports); Submit reports to manager in order to provide information for business decision.